Return and Refund Policy

At OptiFin, we offer subscription-based access to structured financial tools and reporting features. This Return and Refund Policy explains the conditions under which cancellations are handled, and how user access is managed following a cancellation request. The policy is designed to ensure clarity and fairness for all users.

1. Subscription Model Overview
Our services are delivered through recurring monthly subscriptions. Each subscription tier includes access to a set of tools based on the plan selected (Basic, Standard, or Advanced). Subscription periods begin on the day payment is confirmed and renew automatically unless canceled before the next billing cycle.

2. Cancellation Policy
Users may cancel their subscription at any time. Cancellation takes effect at the end of the current billing period. During the remainder of that period, access to the selected plan remains fully active. No action is required beyond submitting the cancellation request through the account settings or by contacting our support team directly.

We do not require users to provide a reason for cancellation. There are no penalties or additional fees for discontinuing a subscription.

3. Refund Policy
Because our services are digital and provided on a usage-available basis, we do not issue refunds for partial or unused time within an active subscription period.

Once a billing cycle has started, the associated payment is considered final.
Users who cancel during an active period will retain access until the subscription expires.
No retroactive refunds are applied for prior billing cycles.

We encourage users to manage their subscription proactively and to cancel before renewal if continued use is not intended.

4. Involuntary Suspension
In rare cases, access to the platform may be suspended for technical, maintenance, or administrative reasons. These cases are temporary and do not affect the subscription timeline. No refunds are issued due to platform downtime unless the service becomes unavailable for an extended duration, at our discretion.

5. Exceptional Review Requests
We understand that occasional situations may require a closer look. If you believe a refund exception should be considered (e.g., duplicate payment or platform inaccessibility), please submit your request through our contact form or support email. Each case is reviewed individually, based on service usage and internal logs.

6. Contact Information
For questions related to subscription management, billing, or cancellations, please contact:

OptiFin
18 Cambridge Avenue, Harare, Zimbabwe
Phone: +263 242 497950
Email: [email protected]